Change and Configuration Analyst Dublin, Poland or Turkey

Key Responsibilities 

• Timely provision of management information to all key stakeholders for the Forward Schedule of Change (FSC), Technical Change Assessment, Change Advisory Board (CAB), and service performance reporting. 

• Manage corrective actions for failed and unauthorized changes. 

• Ensure timely preparation of accurate change data and ownership for progress on actions for Change Management attendance at required meetings. 

• Manage and steward all Change Requests throughout the change management lifecycle. 

• Coordinate with stakeholders on change management, ensuring changes are submitted correctly and reviewed by the appropriate parties 

• Ensure quality change management data is recorded and assessed for onward presentation at each change management process control gateway. 

• Chair Virtual CAB/E-CABs, including maintenance and delivery of all associated documentation. 

• Update and maintain the CMS, ensuring data quality and accuracy, including maintenance of Configuration Item (CI) relationships, services and service offerings. 

• Review and improve our data quality in the CSDM, working with stakeholders, process owners and support teams to ensure understanding and use of consistent data. 

• Ensure that appropriate data, forms, and CIs are available for use by all authorized personnel. 

• Maintain Configuration Management toolsets, including 'admin' role duties in ServiceNow. 

• Participate in internal and external audits as required. 

• Identify potential process improvements, make appropriate recommendations, and manage through any process improvement activity. 

• Represent your team or group at external meetings. The role may be involved in developing events, activities and internal projects of some complexity. 

Skills & Experience  

Qualifications & Experience 

• Recognised relevant tertiary qualifications in ITIL 4 or similar area. 

• Proven experience in managing change processes within an organization. 

• Excellent communication skills for clear articulation of changes and their impacts to stakeholders 

• Ability to lead and chair Change Advisory Boards (CAB) and Emergency Change Advisory Boards (E-CAB). 

• Extensive experience in configuration management and maintaining data quality. 

• Expertise in ServiceNow and other discovery tools used for tracking configuration items. 

Skills & Attributes 

• Ability to build positive relationships by understanding needs and delivering value-added solutions, acting as a trusted partner. 

• Demonstratable ability to embrace change with resilience, quickly adjusting and learning in dynamic environments. 

• Proven ability to contribute constructively in cross-functional teams, valuing diverse perspectives and building respectful relationships to achieve goals. 

• Demonstratable ability to create organized plans and execute them efficiently, managing resources to meet deadlines and adapting to changes.