Network Field Engineer

Dublin, Ireland

The Role 

We are looking for a Network Field Engineer who preferably has previous retail experience. 

You will be reporting to the Network Manager and will be responsible for installation and maintaining store-based networks, working with vendor and2nd and 3rd line support teams, repairing failures, documenting inquiries, collaborating with vendors, configuring systems, and leading projects from an implementation basis. 

Duties & Responsibilities 

To include, but not limited to: 

• Travel regularly to stores countrywide to provide proactive maintenance and guidance to users on store equipment, carry out testing and deployment acting as a Head Office IT representative 

• Liaise with and resolve problems or queries from end users in Stores, Warehouses and Head Office departments 

• Work closely with the wider IT team to prioritise workload and ensure issues are addressed in an effective manner, attending Head Office as required 

• Deal effectively with hardware and software failures and issues 

• Record in detail all issues and calls received on the call logging system, with resolution where applicable 

• Manage and follow up operational queries on store-based IT systems, tills and office infrastructure in relation to network incidents or service requests. 

• Assist in the rollout out of new network software and hardware 

• Liaise with third party maintenance providers 

• Rollout of new Store Locations in terms of network infrastructure, WAN, LAN & WIFI 

• Assist with technology refreshes 

• Resolve issues on first contact where possible 

• Creation and updates of knowledge base articles to assist issue resolution and facilitate self-service 

• In life management of network equipment 

Who are you 

You ideally have previous retail experience, you enjoy working in collaborations with colleagues in IT and the wider business. You pursue best practice and have a strong experience in practical application. 

Technical Knowledge & Skills: 

The ideal candidate possesses the following competencies and skills: 

• Full clean driving licence 

• Minimum 4 years’ experience in a busy IT service environment 

• Good communication and documentation skills are essential 

• Knowledge of WAN LAN & WIFI networks to a CCNA standard. 

• Previous experience working in branch network installing and commissioning network equipment 

• Excellent analytical and problem-solving skills 

• Knowledge of core ITIL principles and practices is desirable 

• Strong interpersonal skills and ability to work independently or with cross functional teams 

• Ability to multitask and ensure flawless execution and delivery 

• Demonstrate an outstanding work ethic and sense of urgency to resolve issues quickly and efficiently 

• The environment operates seven days a week in line with store opening hours so you must be available to work flexible hours, out of hours and weekends if required. 

• Experience in vendor management 

Critical Competencies:  

  You must demonstrate key competencies at expert level including;   

• Technical/professional knowledge 

• Strong communicator 

• Building Relationships 

• Results Orientation 

• Team Leadership 

• Commercial awareness 

• Change Advocate